Effective Communication Methods
Communicating with People with Hearing Loss Successful communication requires the efforts of all people involved in a conversation. Team huddles for between 10 and 15 minutes at the beginning of a shift get the day started on the right foot. I feel that how I support effective communication is by setting a good example to staff. For true communication to happen, ideas have to be shared and understood among people. Open Meeting. Method’s comprehensive communications program has helped this Utah-based company become acquired for over $2 billion in 2012 and gain recognition as the market leader. Keep focused on what you want to say, don’t deviate or get distracted from the reason that you are communicating. For communication to be effective, a two-way process must exist so the sender knows whether the message has been understood. Any business that provides customer service relies on good first impressions. The importance of good communication by Michael Page Good and effective communication is an essential tool in achieving productivity and maintaining strong, lasting working relationships at all levels of an organisation. At 2:55 pm, five minutes before the end of her shift, the nurse answers a call light only to find out that an ambulatory patient wanted her to look for the remote control so that he could watch an ongoing football game. Sign Language is an example of nonverbal communication. Communicate in a Business Environment-NVQ level2 Business and Administration INTRODUCTION This unit is about being able to communicate clearly and accurately, in writing and verbally, with other people in a business environment. Each child is different and requires different methods of communication. 2 Explain how to support effective communication within own job role Effective communication and interaction play a very important role in the work of everybody that works within Surestart. A Communication Process, or Communications Management Process, is a set of steps that are taken every time formal communications are undertaken in an organization. For example, if you are discussing rules of conduct, have a chart handy with graphics to help students remember. Communication is key to maintaining successful business relations. The two-way communication process involves sending a message down the chain of command and transmitting a response containing information, ideas, and feelings back up the chain. This program addresses these issues by providing the latest science of risk communication, which increases message design and delivery effectiveness. Written communication cannot be avoided in the workplace. Communication. In addition,. This toolkit reviews the basics of effective organizational communication, the importance of a communication strategy, the role of different communicators within the organization, types of. 8) Do all the above. The 3 methods of communication are 1. Practicing active listening can help you strengthen this skill. Although effective internal communication may not bring about all of these results for all organisations, it can go a long way towards building an organisational culture where people work together effectively towards a common goal. communication ideas, particularly feedback (chapters 9 and 10), as well as intercultural, organisational, public and media communication (chapters 16, 17, 19 and online chapter 8 ‘Media communication’). As a leaders and employees, we all need to communicate constantly, whether in person, via email or chat, or in presentations. Effective communication with employees takes effort, repetition, thoughtfulness and most importantly needs to come from the heart. Businesses have many modes of communication, including email, phone, instant messaging, video conferencing and in-person communication. Your job is to nurture, guide, and support your employees – and if you do your job right, both the organization and the people on your team grow. However, no comprehensive research has been. Use Meetings to Sell Emotions. If you want to succeed in. Use Emails for Everlasting Trails. And because it completely bypasses email, you're guaranteed to successfully hit your employees' screens - desktop or mobile - and grab their. I think communication sometimes can be underestimated considering the world we live in. So, on the basis of the study of previous work done by many authors in the past decade, the author has made an attempt to find how leadership is affected by communication. If the receiver understands the meaning of and responds appropriately to the message, the goal of the communication has been achieved. First, choose five (5) different communication methods listed in Chapter 8 and identify an advantage and a disadvantage for each one. CHILDREN When communicating with children, it is vital to remember that the child is the patient but the parent is a key person in any transaction. Is proactive and creative in enhancing communication and understanding. Fun facts about communication. To ensure that communication is effective in your workplace, you should use all the available and established channels to provide your ideas and concerns about health and safety in your workplace. If they're sudden, you will need to re-evaluate how you communicate with the person you care for. This paper offers best practices to engage and communicate effectively with stakeholders throughout the project life cycle. The communication blitz is a proven approach to communicating key messages effectively throughout an organization. Using a practical model and definition of communication will give you a framework to ensure effective business communication on your projects. Methods A nonexperimental, descriptive design was used, and all nurses (N=866) working in 25 intensive care units in southeastern Michigan were surveyed. How to Communicate With Older Adults. Creating Effective Fireground Communication. It is impossible to build an efficient business without a strong information sharing culture, teamwork, and shared values. Possible communications objectives include (1) creating awareness, (2) imparting knowledge, (3) projecting an image, (4) shaping attitudes, (5) stimulating a want or desire, and/or (6) effecting a sale. communication arose as a result of findings from a previous study in the school. Effective Communication in the Workplace - Get Business Results! Effective communication in the workplace is required for successful project. What they all have in common is a set of generic principles and steps established in develop-ment communication. number of computer-assisted instruction methods. During a large. Productivity decreases and everyone gets stressed if people do not communicate effectively. However, many people find it difficult to know where to start. communication channel: The method or medium by which one conveys information; e. Forms of Communication – Written Communication. Understanding Communication. In the aviation, there are a number of different methods of communication such as written communication, non-verbal communication, digital communication and analogue or radio communication. Nothing is more important to the success of a project than effective communication. The ability to tell which pace or priority a person prefers is what we refer to as "style adjusting" to a person, or picking up on the personal responses and behaviors that can tell you which communication method they prefer. The importance of good communication by Michael Page Good and effective communication is an essential tool in achieving productivity and maintaining strong, lasting working relationships at all levels of an organisation. Diagonal communication is an even more recent emphasis in the organizational communication literature. If you are talking to a small group of people in an informal discussion, listening to what other people are saying, or not saying, is your best tool. Rules of Capitalization 2. On one hand, enough members are needed to provide diversity of specialization and interest. So, on the basis of the study of previous work done by many authors in the past decade, the author has made an attempt to find how leadership is affected by communication. THerefore, we use newsletters, blogs, e-mail blasts, one-on-one meetings, department meetings, divisional meetings, and all employee meetings. The receiver confirms the message is being received through feedback, questions, prompts for clarity, and other signs of confirmation. Making a personal connection facilitates empathy,. Communication patterns are structures in which communication flows in an organization. Fischhoff’s perspective is supported by other researchers who believe that effective communication must. I also think anyone would agree that effective communication skills are the cornerstone of Personal training. 4 Keys to Effective Safety Communication By Chris Kilbourne Nov 13, 2008 Training Communicating occupational safety and health information effectively is crucial to preventing employee injuries and illness. The teach-back method is a way to confirm that you have explained the information in a way that the patient they understand. It is important that the most cost-effective methods of communication are chosen for any organization. • Identify strategies for communicating effectively in anemergency situation. However, some forms of communication do not directly involve spoken or written language. This form consists of an overview of existing evidence pertinent to a clearly formulated research question, which uses pre-specified and standardized methods to identify and critically appraise relevant research, and to collect, report, and analyse data from the studies that are included in the review. Using good communication skills can help the group find solutions. " - Marijn Deurloo, CEO, imgZine The age of the internet has given us access to more information and instant correspondence than ever before, which can be both a blessing and a curse. Effective communication throughout the supply chain is not only essential for a company’s efficiency, but also a requirement of REACH (Regulation on Registration, Evaluation, Authorization, and Restriction of Chemicals). Focus Groups. Internal Communication Methods - Strategy and Tactics 4. Communication serves as a foundation for planning. These communications systems include the wireline and wireless telephone networks, broadcast and cable television, radio, Public Safety Land Mobile Radio, satellite systems and increasingly the Internet. A possible answer for this question could be: “I get on with all types of people, but get frustrated when working with those who don’t share my work ethic. If you have a child in preschool or are the owner, director, or teacher of a preschool, you know how important communication between preschool and parents is. Coaches wish to motivate the athletes they work with and to provide them with information that will allow them to train effectively and improve performance. In the end, making the effort for face to face communication is definitely worth it. Details on barriers are described in a later section. Effective communication in an organization increases productivity, decreases employee turnover and improves office atmosphere. Verbal Communication Verbal communication, also known as speaking, is an important form of communication in a healthcare facility. Effective helpers therefore need to learn ‘body language’ and how to use it effectively in their interactions with clients, while at the same time being careful not to over-interpret non-verbal communication (Egan, 2010, p. Of course, this introduces a certain amount of uncertainty, making communications even more complex. Importance of effective team communication. If you lead a person or team, have peers you work with or even are managed by someone else (with no team that you're managing), the Sandwich Method of Feedback is an effective communication tool. , allows you to adapt your message and increase the odds of effective communication. Soren Gordhamer is the organizer of the Wisdom 2. This means the. When building valued relationships, be intentional about communicating with people using their preferred method. First, decide on the purpose of your message and what outcome you expect from your communication. To achieve success in health and safety management, there needs to be effective communication up, down and across the organisation. Effective communication is communication that is successful. This is the crux of what our organisations are built on and the most valuable and important thing we influence as practitioners and managers. Principles of Effective Interpersonal Communication. When speaking with a person who is blind or has low vision, be yourself and act naturally. Look at your church demographics and determine what types of communication methods will work best when you want to post. Be sympathetic to other people's misfortunes Empathise. Focus Groups. A recent study indicated that recruiters rated communication skills as the most important characteristic of an ideal job candidate (Yate, 2009). Some of the best examples of interactive communication methods are video conferencing, live chat, and phone calls. Every email, web page, and social media post makes an impression on your customers. They are very effective as ice-breaking activities, especially at the beginning of a course. Nothing is more important to the success of a project than effective communication. (noun) An example of effective communication is when you talk in clear and simple terms. The issue when acceptance is effective arises in this context too, although authority is less well established. Effective communication: Using Visual, Auditory & Kinesthetic words In business, and especially Silicon Valley, you need to learn to be an effective communicator. Updating the class web page proved to be the most time-consuming communication process. Moving forward from that point, lets translate the above principles into common obstacles, and apply them to the primary barriers trainers face. Effective verbal communication. Start improving your personal communication skills now. Different personality types process and communicate information differently. Implementing diversity training to improve communication in the workplace is mutually beneficial for employees and the organization, ensuring a high level of productivity and return on investment. They are the communication links in work teams according to the organizational structures. Group Size. sender or receiver, can notice nonverbal cues like the body language, facial expression, tone of voice and pitch, etc. So, on the basis of the study of previous work done by many authors in the past decade, the author has made an attempt to find how leadership is affected by communication. Effective communication is the act of using correct word in order to get your message across and keep in mind who is receiving it. This comes from spending time with the project team, being fully engaged and prepared to listen and understand the feelings which may be the key driver of the communication process. Misunderstandings that cause friction between people can be avoided by effective workplace communication. Leaders have a vision. Chances are, we've all been confused and frustrated by incomprehensible, jargon-filled messages. Effective teamwork depends on all team members communicating and avoiding complacency. Here are 8 Tips For Effective Email Communication: 1. Here are, from my experience, some useful tips: 1. Three key considerations when planning any health and safety communications activity are: a) What is to be achieved from the. Heartspring is a residential special education school that serves students ages five to 21 from all over the country with autism and other developmental disabilities. ' The fact is that for communication to be effective there are only two requisites, the message and the method of giving that message. Communication. Good and effective communication makes a successful relationship whether in the personal or professional aspect. Types of Communication Communication is simply the sending of a message from one person to another. International projects add yet another layer of complexity. Communication is key to maintaining successful business relations. A company needs strong communication with its customers to have any chance at success. instance, in our everyday life we interact with vegetable sellers, milk vendor, newspaper distributors, etc. Semantic noise. Keep in mind that if a patient with a disability is accompanied by a companion who has a disability that affects communication, the ADA and Section 504 require medical providers to ensure effective communication with that companion, if he or she is an individual who is involved in the patient's care. Fun facts about communication. communication channel: The method or medium by which one conveys information; e. Therefore, it is crucial that different methods of communication are employed. One on One. Most Effective Communication Strategies With Various Personalities Communication style is characterized by the way people appear (or attempt to appear) in communication, the way they tend to relate to the ones they communicate with and how their messages are typically interpreted. There may be barriers to communication both physical and perceptual. 5 Principles of Effective Communication As a health assessor, you will face two key challenges in communicating with the public during the public health assessment process: First, public health assessment information often is technical in nature, yet most community members are not technical specialists. When communicating, nonverbal communication must also be taken into consideration. The issue when acceptance is effective arises in this context too, although authority is less well established. Keep in mind that if a patient with a disability is accompanied by a companion who has a disability that affects communication, the ADA and Section 504 require medical providers to ensure effective communication with that companion, if he or she is an individual who is involved in the patient’s care. It takes place in a framework of authority and rules, as well as policies. You have to use every means possible, especially on really important messages. For the purposes of this handbook: Online teaching and learning is faculty-delivered instruction via the Internet. For example, sign language interpreters are effective only for people who use sign language. However, some forms of communication do not directly involve spoken or written language. 10 Effective Guidelines for Written Communication. Good leaders know how to ask good questions, and then listen with both their. Right along with hunger and smell, is the almighty taste of something. Put a group of different personalities in the same room for 8 hours a day, 5 days a week, add the stress of multiple deadlines, and you've got a recipe for conflict. It’s called Arresting Communication: Essential Interaction Skills for Law Enforcement. Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. It sounds like an easy process and in fact people communicate every day in many ways. Contributed by Beverly Vicker, CCC-SLP. Be sensitive to cultural differences. The more effective the communication, the more successful will be the management of the association. Practicing active listening can help you strengthen this skill. Ancient Egyptians used symbols called hieroglyphs over 5,200 years ago. Communication is an art. Businesses have many modes of communication, including email, phone, instant messaging, video conferencing and in-person communication. Of course, this introduces a certain amount of uncertainty, making communications even more complex. The patterns are related to work efficiency and who is responsible towards whom or who talks to whom. First, decide on the purpose of your message and what outcome you expect from your communication. Display Confidence and Seriousness. All forms of communication should be encouraged but some methods will be more effective for certain projects. Effective communication between a company and its employees enables businesses to fully tap into the unique knowledge, insights, and talents of its people. Principles, theories and methods of effective communication (written and oral) in general, and in a management context Understanding Individuals: Principles, theories & Methods of effective communication This section covers: Principles, theories and methods of effective communication Definition. Thus, it's obvious that communication cannot take place in the presence of any kind of barriers that hinder healthy interaction between the communicators. " - Marijn Deurloo, CEO, imgZine The age of the internet has given us access to more information and instant correspondence than ever before, which can be both a blessing and a curse. Listen to Your Team Members. Each culture has set rules that its members take for granted. Authors Robert E. It is time to break free from cyber communication and go back to effective face to face communication. These methods include body language and facial expression, pointing and signing. Most Effective Communication Strategies With Various Personalities Communication style is characterized by the way people appear (or attempt to appear) in communication, the way they tend to relate to the ones they communicate with and how their messages are typically interpreted. Good communication is communication that is effective in enabling an individual to have meaningful dialogue with NHS England. Improving your communication skills with your team is a journey we all must take to motivate and inspire others. It sounds like an easy process and in fact people communicate every day in many ways. At 2:55 pm, five minutes before the end of her shift, the nurse answers a call light only to find out that an ambulatory patient wanted her to look for the remote control so that he could watch an ongoing football game. Courtesy, friendliness, and a spirit of helpfulness are important and guide the company’s dealings with employees and customers. However, you can easily increase communication across the workplace by implementing some simple strategies, including: open door policy. Effective communication is a fundamental requirement for agile modeling. To develop an effective, well rounded communications strategy, it is worthwhile to spend the time incorporating both online and offline communication methods. This guide aims to help an. Oral Communication. Some non-verbal communication cues (hand gestures, facial expressions etc. Lingual or phrasal expressions have been the most effective method for ideas to travel since ages. effective communication. Such a campaign is very cost-effective and economical while reaching out to a larger audience. Both leaders and communications officers felt the effective use of electronic tools (web, smart phones,. Effective listening can help us better problem-solve and generate solutions that meet more of everyone's needs. Good leaders know how to ask good questions, and then listen with both their. But regardless of the programme stage, it is important for the communication professional to work closely with programme. Managers and professionals at all levels must rely upon sound communication for effective working relationships. Staff may have to adapt their style and tone to meet the needs of an individual, or need to adopt particular techniques or use communication aids. This page sets out the most common 'problem areas' and suggests where you might focus your attention. This session will review techniques for clear and effective communication, verbal and written communication with those from other cultures, writing and selecting easy-to-read health materials, and assessment tools to use to ensure that clients understand the therapy services provided and have the skills needed to access, understand, and use health information. Methods A nonexperimental, descriptive design was used, and all nurses (N=866) working in 25 intensive care units in southeastern Michigan were surveyed. Listen to Your Team Members. Communication Reasons for Communication Committee meetings Committee meetings are an excellent way of conveying new and existing workplace issues/changes in company policy or health &safety. Managing Challenging Situations will help you manage and positively engage with difficult situations to enable you to make you and the people around you more effective and productive. Home My Teaching Blog. Effective Communication vs. We are pleased to introduce the new Internal Communications Strategy for Apple Inc. Oral/Verbal 2. Effective communication is the first step in building strong personal and professional relationships. Cohesion-building Techniques. Applying The 7 Principles To Personal Training Principle 1 – Speak with clarity and. In a recent radio telephony survey it was found that 80% of RTF transmissions by pilots were incorrect in some way. Don’t under-estimate the importance of this communication book. Workplace communication techniques, ideas and strategies for the best methods of technology and human communication in organization. AAC is comprised of low-tech, time-honored forms of communication like sign language, gesturing, and manual language boards, as well as high-tech assistive devices such as touch screens, speech. Evaluating Effective Communication Methods: Improving Internal Communication by Amber Suthers Relaying information from a Chief Communications Officer (CIO), or centralized communications departments to hospital employees is not always efficient or effective. The importance of effectual communicating is unmeasurable in the universe of concern and in personal life. Most business analysts are also part-time copywriters by default, thanks to requirements. Formal communication is the information that flows upward, downward, or horizontally throughout the organization. Direct Marketing; This is a highly personalized communication tool that is addressed to a specific person through emails, telephone or mobile messages, online media etc. Everyone has their own unique set of skills, and some people are much more fluid and clear with verbal communication. Define and develop a cadence for the fundamental methods of communication. Empathy is trying to see things from the point-of-view of others. more effective if there is a clear understanding of their tribal history, the history of relationships with the state and a clear understanding of federal policy. Respect is the foundation of effective communication, Repeat Your Message in Different Ways. effective communication happens when you are able to However,. Be sensitive to cultural differences. Some basic skills can help you to be a more effective communicator in the classroom. A company needs strong communication with its customers to have any chance at success. Remember that effective communication is two-way. When in fact to get the best from others you will certainly need to know what the other 93% of their communication is doing too. Some people hate talking on the phone, some love it. Soren Gordhamer is the organizer of the Wisdom 2. Four Steps to Effective Sales Management Communication. The hair and beauty sector is a diverse area to work in and effective communication skills are essential for business success. Words are only a small portion of how we communicate with one another. The more effective the communication, the more successful will be the management of the association. However, human communication often is a two-way process in which each party shares sending and receiving responsibilities. Leaders have a vision. Be patience: is the key to effective communication. With the increased globalization in everything we do, it is essential to establish and maintain effective cross-cultural communication. Effective helpers therefore need to learn ‘body language’ and how to use it effectively in their interactions with clients, while at the same time being careful not to over-interpret non-verbal communication (Egan, 2010, p. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Leadership is not just limited to management, it is widely accepted that most successful organizations have strong and effective leaders. As a leaders and employees, we all need to communicate constantly, whether in person, via email or chat, or in presentations. You need to recognize that you have several communication options available to you, as Figure 1 shows, and that you want to pick the best communication option for your current situation. Each communication technique is best used for specific kinds of communication. The nursing process moreover as a scientific method of exercise and implementation of Nursing, is achieved through dialogue, through interpersonal environment and with specific skills of verbal communication. But is this communication always effective? Research suggests that much of our communication is not effective. Asserting yourself in a respectful way. Think about your message before you write it. Types of Communication Communication is simply the sending of a message from one person to another. If you want to succeed in. This study showed why teachers should use a variety of correspondence methods in order to be effective communicators. Emotions as Barriers to Listening. Communication should be effective, precise, and meaningful. One of the most beneficial aspects of teaching is building positive relationships with parents. While running, a program often needs the result of a side calculation without halting its other processes. Rapport is established in the first 90 seconds or less! 93% of what is communicated is communicated and received unconsciously; Tailoring your communication message to your audience enhances trust and credibility. Communicative Functions or Purposes of Communication. An often overlooked aspect of time management is communication. Do not assume that parents are all the same. In addition,. Managers and professionals at all levels must rely upon sound communication for effective working relationships. Use Visuals. Strategies for Effective Communication First Impressions. When to use Diplomacy and Tact as a communication strategy. Communicating With Impaired Elderly Persons : Communication with a mentally or physically impaired person can be a difficult and frustrating task, but good communication skills can prevent catastrophic reactions. In this article we'll take a look at some of the most popular forms of real-time Internet-based communications. However, human communication often is a two-way process in which each party shares sending and receiving responsibilities. Effective communication is at the foundation of every successful action. Since communication methods are so diverse since the dawn of computers and mobile devices, decisions about the delivery method have become more complex. is trend was enforced. External Eg. Different methods can be considered, such as written, electronic, verbal, and graphic mediums. If you're too optimistic, it can come back. While no one denies the obvious productivity gains we’ve realized from the efficiencies of email communication, many people find themselves drowning in all these messages. It will not be possible to define a unique set of communications and communication vehicles for each stakeholder in most projects, so the best you can do is identify the different category of stakeholder and define the required information and communication methods that best suits the group. This guide aims to help an. Communication should be effective, precise, and meaningful. Interactive Communication. Good communication really boils down to two things: respect for each other, and the ability to manage expectations. Good communication is an essential component of success on construction projects, and it plays a decisive role in saving both time and money during the building process. Here are 10 practical tips to guide you toward better communication in the workplace and steer you away from potential conflicts and confusion. Principles, theories and methods of effective communication (written and oral) in general, and in a management context Understanding Individuals: Principles, theories & Methods of effective communication This section covers: Principles, theories and methods of effective communication Definition. Non-verbal communication. Effective Communication in the Workplace - Get Business Results! Effective communication in the workplace is required for successful project. Establish reasonable house rules in consultation with your teenager. principles of communication Communication is a two-way process of giving and receiving information through any number of channels. You are constantly watching what is happening, working out how to respond and responding, then repeating this cycle. But is this communication always effective? Research suggests that much of our communication is not effective. Results of effective communication. Of course, this introduces a certain amount of uncertainty, making communications even more complex. Unfortunately, assertiveness is not used as often as people should. How To Discuss Certain types of Information--Good News is easy, but be careful not to over promise. Effective change communication and methods of dissemination create clarity and meaning First, the primary use of communication during change is to create clarity. • The project manager decides, based on communication requirements, what, how, and when communication methods are to be used in the project Characteristics of the Communications Management Plan • Is contained in or is a subsidiary of the project management plan. An effective communication process involves: • Information: First, information exists with the sender. The nonverbal communication would be used to add the "flavor" – to show attitude and emotion to the otherwise "dry" data. Poor communication fundamentals are leading to confusing messages, lost productivity and ineffective actions leading to lost revenue. Most communication is oral, with one party speaking and others listening. If there is a concern with the effectiveness of the mentor-mentee communication, it is important to reiterate the message and determine if the message was sent and received. Handbook sets forth the basic components of and considerations for effective, professional communication. I think communication sometimes can be underestimated considering the world we live in. Having effective communication skills is the key to good leadership. But regardless of the programme stage, it is important for the communication professional to work closely with programme. The three different types of communication are verbal, nonverbal and visual. Few of us are aware of our own cultural biases because cultural imprinting is begun at a very early age. Use appropriate pacing; Be aware of your teaching tempo. I was reminded about the Sandwich Method in my Toastmasters public speaking class the other day. You are constantly watching what is happening, working out how to respond and responding, then repeating this cycle. Rules for Improvement 1. Most communication is oral, with one party speaking and others listening. There are several communication methods you should implement when communicating with stakeholders in your company. message programs were the most efficient communication methods. Effective communication skill 1: Become an engaged listener. These practical ideas include must have employee retention tips. , allows you to adapt your message and increase the odds of effective communication. The standard methods of communication are speaking or writing by a sender and listening or reading the receiver. How? In your plan, this refers to the events or activities through which the message will be shared, or the method of communication. There are three basic types of communication: verbal, non-verbal, and written. Based on this information, there is an opportunity to assess your performance in the three key components of spoken face-to-face communication: words, tone, and body language. Communication should travel in both directions through the formal school organization hierarchy. Text messages / SMS. Even though communication seemingly seems to be the simple act of transferring information from one person to another, it's obstacle-ridden and comes with many pitfalls. The researchers found that effective employee communication and a positive communication climate can strengthen employees’ identification with organizations. Effective messages appeal to a need or interest. Poor productivity, unmotivated employees -- even lawsuits -- can result from communication breakdowns at the office.